Your privacy is a fundamental priority at velkibd. This Privacy Policy explains in plain, formal English exactly what personal information we collect from players in Bangladesh, why we collect it, how we store and protect it, and what rights you hold over your own data. We are committed to handling your information with the highest standard of care and transparency at every stage of our relationship.
Before reading the full policy, here is a summary of the six key commitments velkibd makes to every player regarding the handling of personal data.
All data transmitted between your device and the velkibd platform is protected using industry-standard 256-bit SSL/TLS encryption. This applies to every page of the site, every login attempt, every deposit transaction, and every form submission — without exception.
velkibd does not sell, rent, or trade your personal information to third-party marketing companies, data brokers, or advertisers. Your data is shared only with the service providers strictly necessary to operate the platform — game studios, payment processors, and KYC verification services.
You hold genuine rights over your personal data. These include the right to access a copy of your data, request correction of inaccurate records, ask for data deletion where legally permissible, and withdraw consent for non-essential processing at any time by contacting support.
This policy details exactly which categories of cookies velkibd uses, what data each category collects, and how long cookies persist. We use cookies only for session management, security, performance analytics, and fraud prevention — not for intrusive behavioural profiling across third-party sites.
Personal data is not held indefinitely. This policy sets out clear, specific retention periods for each category of data we collect. Account data is retained for the duration of your account plus a mandatory post-closure compliance window. Marketing data is deleted upon opt-out.
Although velkibd primarily serves the Bangladesh market, our data handling practices are aligned with international best standards including GDPR principles: lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, and integrity.
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This Privacy Policy ("Policy") describes how velkibd ("the Platform", "we", "us", "our") collects, processes, stores, shares, and protects the personal information of individuals ("you", "Player", "User") who access or use the velkibd website at velkibd.net and all associated services, including real-money gaming, sports betting, live casino games, cricket betting, slot games, fishing games, and related account management features.
This Policy applies to all visitors, registered players, and prospective players who interact with the velkibd platform regardless of whether they have completed the account registration process or made a financial transaction. By accessing any part of the velkibd website or by creating an account, you acknowledge that you have read, understood, and agreed to the data collection and processing practices described in this Policy.
This Policy should be read alongside the velkibd Terms & Conditions and Responsible Gaming Policy, both of which are incorporated into the overall agreement governing the player relationship with the Platform. In the event of any inconsistency between this Policy and the Terms & Conditions regarding data handling, this Privacy Policy shall prevail.
velkibd collects personal information through several channels: directly from you during registration and account management, automatically via your use of the Platform, and in limited circumstances from authorised third-party service providers. The categories of information we collect are described below.
When you register for an account or use our services, you provide the following categories of personal information:
When you visit or use the Platform, we automatically collect certain technical and behavioural data:
In limited and specific circumstances, velkibd may receive personal information about you from authorised third-party sources:
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity | Name, date of birth, NID/passport | Provided by player at registration / KYC |
| Contact | Email, phone, address | Provided by player at registration |
| Financial | bKash number, bank details, transaction history | Provided by player; payment processor |
| Technical | IP address, device type, browser | Collected automatically on site visit |
| Usage | Game sessions, bets, pages visited | Collected automatically during Platform use |
| Communications | Support emails, chat transcripts | Provided by player during support contact |
velkibd processes personal data only for defined, legitimate purposes. We do not use personal data for purposes that are incompatible with the original reason it was collected. The table below maps each processing purpose to its lawful basis.
| Processing Purpose | Lawful Basis |
|---|---|
| Creating and managing your player account | Performance of contract |
| Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer | Performance of contract |
| Verifying your identity (KYC) and age (18+ compliance) | Legal obligation; legitimate interest |
| Delivering game sessions, resolving disputes, and processing payouts | Performance of contract |
| Preventing fraud, money laundering, and account abuse | Legal obligation; legitimate interest |
| Sending account-related transactional communications (deposit confirmations, withdrawal notifications, security alerts) | Performance of contract; legitimate interest |
| Sending promotional offers and bonus notifications (where consent is given) | Consent |
| Monitoring responsible gaming indicators and applying account safeguards | Legal obligation; vital interests |
| Analysing site usage to improve platform performance and user experience | Legitimate interest |
| Complying with court orders, law enforcement requests, or regulatory obligations | Legal obligation |
velkibd uses cookies and similar tracking technologies (such as pixel tags and local storage objects) to operate the Platform securely, analyse usage patterns, and prevent fraud. A cookie is a small text file placed on your device by your web browser when you visit a website. Cookies do not contain executable code and cannot access other files on your device.
| Cookie Category | Purpose | Retention |
|---|---|---|
| Strictly Necessary | Session management, authentication tokens, CSRF protection — required for the Platform to function. Cannot be disabled. | Session / up to 24 hours |
| Security | Fraud detection, rate-limiting, bot detection, suspicious activity flagging. | Up to 30 days |
| Performance & Analytics | Aggregated usage statistics — pages visited, session duration, error rates — used to improve platform performance. No personally identifying data is shared externally. | Up to 12 months |
| Functional | Remembering your preferred language, display settings, and last-visited game category. | Up to 6 months |
You may control the placement of non-essential cookies via your browser settings. Most modern browsers allow you to block, delete, or receive notifications about cookies. Please note that disabling strictly necessary cookies will prevent core Platform features — including login and game sessions — from functioning correctly. Disabling performance or functional cookies will not prevent you from using the Platform but may reduce the quality of your experience.
velkibd does not sell, rent, or trade personal data to third parties for commercial purposes. We share personal information only in the specific, limited circumstances described in this section. All third-party service providers who receive personal data from velkibd are contractually required to process that data only for the purposes for which it was shared and to maintain appropriate technical and organisational security measures.
We share personal data with the following categories of service providers who are strictly necessary for Platform operations:
velkibd may disclose personal data to government authorities, law enforcement agencies, courts, or regulators where we are required to do so by applicable law, valid legal process, or a binding regulatory directive. We will notify affected players of such disclosures where we are legally permitted to do so.
In the event of a merger, acquisition, restructuring, or sale of all or part of the velkibd business, personal data held by the Platform may be transferred to the acquiring or successor entity as part of that transaction. Players will be notified of any such transfer via the registered email address prior to their data being subject to a materially different privacy policy.
velkibd retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or for as long as required by applicable legal, regulatory, tax, or accounting obligations. The retention periods below represent our standard practice:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & identity data | Duration of account + 5 years post-closure | Legal / regulatory compliance |
| Financial transaction records | 7 years from transaction date | Tax, AML, and accounting obligations |
| KYC documents | 5 years post account closure | Regulatory compliance |
| Game session logs | 3 years from session date | Dispute resolution; RNG audit trail |
| Support communications | 3 years from last communication | Dispute resolution; service improvement |
| Marketing consent records | Duration of consent + 2 years post-withdrawal | Proof of lawful marketing basis |
| Analytics & usage data (aggregated) | Up to 24 months | Platform performance improvement |
At the end of the applicable retention period, personal data is securely deleted or anonymised in a manner that makes re-identification permanently impossible. Anonymised and aggregated data (from which no individual can be identified) may be retained indefinitely for statistical and analytical purposes.
All registered players of velkibd hold the following rights regarding their personal data. These rights may be exercised at any time by contacting the privacy team at [email protected] with the subject line "Privacy Rights Request". We will acknowledge all requests within 5 Bangladesh Standard Time (BST, UTC+6) business days and aim to fulfil requests within 30 calendar days, subject to identity verification.
velkibd implements a comprehensive set of technical and organisational security measures designed to protect personal data against unauthorised access, disclosure, alteration, accidental loss, and destruction. Our security programme is reviewed and updated on a regular basis in response to evolving threat landscapes and industry best practices.
While velkibd takes every reasonable step to protect your data on our end, account security also depends on the precautions you take as a player. You are responsible for maintaining the confidentiality of your account credentials and for ensuring that your registered email account is itself secured with a strong, unique password and, where available, two-factor authentication. If you suspect that your velkibd account has been compromised, you must contact support at [email protected] immediately. Do not share your password with any third party under any circumstances.
If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or have concerns about how velkibd has handled your personal data, please contact our privacy team using the details below. All privacy-related enquiries are handled with strict confidentiality.
Privacy Team — velkibd
Email: [email protected]
Subject Line: "Privacy Rights Request" or "Privacy Enquiry"
Response Time: Within 5 BST business days for acknowledgement; up to 30 calendar days for full resolution.
If you are not satisfied with our response to a privacy concern, you have the right to escalate the matter. We encourage you to first raise the issue directly with us so that we have the opportunity to resolve it. If after contacting us you remain dissatisfied, you may seek independent advice or escalate to an appropriate regulatory or consumer protection body in your jurisdiction.
velkibd reserves the right to modify this Privacy Policy at any time. Any material changes — defined as changes that affect how we collect, use, or share your personal data in a way that differs substantially from this version — will be communicated to you via email notification to your registered address and/or a clearly visible notice on the Platform homepage, at least 7 days before the changes take effect. Minor clarifications or editorial corrections may be made without formal notice but the "Last Updated" date at the top of this document will always reflect the most recent revision.
Now that you understand how velkibd safeguards your personal data, explore our full range of games and betting options. We are committed to providing a safe, fair, and transparent environment for every player in Bangladesh.